Article #1 (General Policy)

1. The Terms of Service herein set out the terms and conditions regarding the service of offering made-to-order costumes (referred to hereafter as the “Service”) provided by CosFit (referred to hereafter as the “Store”). Users of our service (referred to hereafter as the “Customer”) are required to understand and agree to the following Terms of Service in order to use the services of the Store.

 

Article #2 (Disclaimer)
1. The Store is not responsible for any injuries or damages sustained by the Customer or a 3rd party as a result of using the Service, and cannot be held liable for any claims for compensation following such injury or damage.

2. The Store is not responsible for delays or non-delivery of goods, nor is it liable for any compensation, due to a revision or repeal of laws and regulations, acts of god, traffic accidents, seizure by governmental authorities, transportation accidents, or other causes beyond of the Store’s control.

3. The Store is not responsible for any disagreements between the Customer and any 3rd parties.

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Article #3 (Product Specifications)
1. Customers with specific preferences will provide the Store with instructions (eg. size, type of fabric, parts, reference images, etc.) to follow. If the Customer does not provide the Store with any instructions, the Store will use its own judgment to determine the best method of production.  2. Although the Store will do its best to follow the instructions provided by the Customer, it is difficult to produce results that are exactly as requested. Also, depending on the factory’s capability and availability of materials, it may not be possible to produce an item that meets the Customer’s expectations perfectly. The Customer must agree to accept these risks upon placing an order.

 

Article #4 (Cancellations)

1. After payment is confirmed, the Customer’s order becomes official. From this point forward, should the Customer decide to cancel the order, any request for a refund will not be accepted.

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Article #5 (Production)
1. A request for a sample can be provided at additional cost.

2. While a costume is in production, any request for a photo of the costume’s progress or a request to check the fabrics will not be accepted.

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Article #6 (Pricing)

1.  Even after payment, additional costs may be incurred due to a Customer’s request to change specifications, change of quantity, or the adding of additional work. These costs will be charged separately.

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Article #7 (Returning an Item)

1. Returns will only be accepted for the following reasons.
・Highly visible flaws or stains caused during production
・Wrong costume delivered to the customer

2. As the Store operates as a made-to-order service, returns will not be accepted for any reason besides those mentioned above.  Unacceptable reasons include differences between the final product and reference images, dissatisfaction with the product, non-matching colors, or incorrect size (measurements are based on information provided by the Customer).

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Article #8 (Policy Changes)

1. The Store may change its policies if necessary and without prior notification.

 

Article #9 (Applicable Laws)

1. Policies, as well as contracts between the Customer and the Store, will be governed by laws applicable to the country of Japan.